Many of our users have come to us asking for help with their Turtle Beach headphones having the same annoying issues -- the mic not working.
If you are experiencing the same issue, rest easy because we found the solution that works almost every time. If you can still hear audio through your gaming headphones but can't get the mic to work, go through these troubleshooting steps to fix the issue.
Check Your Mic Device Settings
This is a relatively simple thing to do, but sometimes the simplest solutions are the best. If your mic isn't working, the issue could be something as simple as the mic being disabled, not being selected as the default device, or simply having a very low volume cap set.
To check on these settings, do the following:
- Hold down the windows logo and press the R button on your keyboard to bring up the run dialog and type in "Control" to open the control panel.
- Once in the control panel, select "sound."
- Open the "recording" tab and right-click on any open space within the window and select "show disabled devices."
- If you see your headset microphone here, select enable
- Right-click on the headset option and select "Set as default device."
- Right-click the headset microphone again and select properties
- Click the levels tab and make sure it is all the way up
- Click Ok twice to exit
Now, your Turtle Beach headphone mic is enabled, with the volume turned up and set as default. If this fixes your issue, hooray! If not, continue troubleshooting below.
Update your Drivers
The microphone on your Turtle Beach headphones won't work if you're using the incorrect, or outdated version of the headphone driver. Updating your headphone drivers is a quick and easy solution to fix the issue of your mic not working. You can either update the drivers manually or automatically.
If you want to update your drivers manually, here is a list of all of the current Turtle Beach Drivers: https://support.turtlebeach.com/hc/en-us/articles/234687127-Drivers-for-Turtle-Beach-Headsets
Follow the on-screen prompts for your headphones and your computer model to complete the driver update.
If you want to use the automatic method, follow these instructions to get your driver updated.
- Download and install Driver Easy (https://www.drivereasy.com/kb/DriverEasy_Setup.exe)
- Run the program and select "scan now." This will make the software scan your computer for any troublesome drivers, including the one for your Turtle Beach headphones.
- Click "update" next to the drivers that need to be updated. If you see your headphones here, update them, and this will likely solve your issue.
- Once you update your driver, make sure to restart your computer, so the changes are active.
In most cases, going through these two troubleshooting processes will fix the issue. However, there are some cases where this doesn't work. If you continue to have problems, continue on to the last troubleshooting section.
If the above two troubleshooting methods didn't work, there is a good chance that there is a hardware issue with your computer, or with your headphones.
To isolate which is having issues, connect another headset to your computer and test if those work. If they do not, you could have issues with your computers audio/mic functionality.
However, if the other headset does work, you're likely looking at a hardware issue with the Turtle Beach headset.
Do some basic tests such as checking connections and making sure there are no visual damages on the headphones. If you don't see anything obvious, reach out to Turtle Beach to see if your headphones are under warranty or if they can help you troubleshoot further.
If you still can't get the headphones to work, you may want to consider buying a new pair. Here are some of the best gaming headphones with a reputation for quality and consistency.
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